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Terms and Conditions

Todo En One General Services S.L., established in Spain, with registered office in Paseo Cerrado De Calderon 13, Local 38, 29018 Malaga, Spain registered in the Company Registry of Malaga, at volume 5608, page 89, sheet MA-139046, 1st inscription, and with CIF: B93540904, (hereinafter, “We”, “Us”; “Our”), developed an online system designed to connect You with carefully selected independent Service Providers.

By using Our Website, www.todoenone.com, You agree to the following Terms and Conditions:

Services.

Through Our online platform and/or Our Concierge Services, You may have access to Our network of independent third party Providers, (hereinafter, “Providers”), who may assist You in supplying You with Services, including but not limited to:
a) Real Estate
b) Private Accommodation
c) Chauffeured Cars
d) Private Jets
e) Concierge: restaurant reservation, event bookings, health and wellness bookings, housekeeping, yachts and helicopter charters, and other services to be booked through Our Concierge team.
f) Flight tickets
g) Hotels
h) Car Rentals

Contractual Relationship.

When booking through Us, You will be entering into a separate direct and legally binding relationship with the Service Provider. You hereby acknowledge that We act as an interface between yourself and the Provider and that Our aim is to make the inquiry and booking process effortless. Unless otherwise expressly indicated, We are not a Party to the agreement between Yourself and the Service Provider.

Description of the Services.

The description of the Services offered on Our Website is displayed merely for informative purposes and in accordance with the information supplied by the Providers. Whilst We use reasonable efforts to ensure that all descriptions of the Services made available through Our Website are made in good faith and are accurate, We do not accept any liability for any misrepresentations, inaccuracies or omissions regarding the Services.

Inquiries.

You may make Your inquiries related to the Services advertised on Our Website, by using the chat, email, and telephone options or via the inquiry forms available on Our Website. To be able to do so and also in order to place a booking You must be at least 18 years old.

Quote.

The inquiries shall be responded to within 24 hours of receipt with an email containing a quote. The quote contains confirmation of availability, total price (including Our booking fee, cost of the Service and taxes), applicable deposits, payment method and the terms and conditions of the Provider of the Service. The quoted price may be different to the one appearing on Our Website and it excludes, unless expressly mentioned, any fees for additional services such as: tourist taxes, visa fees, airport transfer fees etc.

Online Bookings.

Certain Services can be booked online. For these, an interactive web interface is contained on Our Website, through which the Agreement between You and Us is concluded by completing and sending Us the online order form and making online payments. Before sending the online order form, You are able to check, change and correct any data You have entered.

Prices.

When booking online, the total price is displayed in the booking summary prior to payment. The price shall include applicable taxes, Our booking fees and the cost of the Service. Prices exclude additional services such as: tourist taxes, visa fees, airport transfer fees etc.
While We endeavour to ensure that the most up to date and correct prices are shown on Our website, there may on occasion be an incorrect price shown, due to an unfortunate error. When We become aware of any such error, We will ensure that We act promptly and will endeavour to notify You within 7 days of the time of the booking, or as soon as reasonably possible. We reserve the right to cancel the booking and You will be given the choice to amend Your booking to an alternative one, at the correct price.

Payment.

You acknowledge that We may in certain cases collect and manage payments on behalf of the Providers. Our responsibility is limited and We do not form part of, and We are not bound by, the agreement between yourself and the Provider.
Payment shall be made via the method indicated online or on the quotation email. Until We receive the payment of the full price from You and confirm its acceptance to You, We are not obliged to confirm any bookings.

Booking.

When You book through Us, You are confirming that You understand, and have accepted Our terms & conditions on behalf of yourself and all members of Your party. By booking, You express and represent to Us that You have the necessary legal capacity to enter into and be bound by these Terms & Conditions and that You are familiar with the terms & conditions of each of the respective Providers; namely their terms regarding potential withdrawal or termination from the Service Agreement and of voluntary and involuntary cancellation and change of Services.

Confirmation.

Reservations or bookings of the Services are subject to receipt of payment and of the correct information, as indicated in the quote or on Our Website. Once payment is received, You shall receive a booking confirmation email from either ourselves or the Service Provider within 24 hours of payment receipt and this confirmation email shall serve as proof of the contractual relationship between You and the Provider.
For this reason it is necessary that You provide us with Your email address in the correct and unabbreviated form. We are not liable for the faulty delivery or non-delivery of e-tickets or booking confirmation emails, if caused by circumstances on Your part such as entering an incorrect email address or incorrect email settings. You must notify Us without undue delay of any changes to Your contact information that may affect Our ability to deliver the e-tickets or confirmation emails to you.

Alterations by the Client.

Once Your booking has been confirmed, any changes such as dates, timing, names or cancellation will incur a 30 euros handling fee in respect of each change or cancellation and this is to cover the costs incurred. Any request for changes or cancellations must be in writing from the person who made the booking. Certain travel arrangements cannot be changed or cancelled after a booking has been made or could incur penalties set by the Service Provider. We strongly recommend consulting the Service Providers’ modification and cancellation policies prior to booking.

Withdrawal.

Given the character of the services, which will be provided immediately after the conclusion of the Agreement with You, i.e. before the expiration of the 14-day withdrawal period according to EU legislation, You shall not withdraw from the Service Agreement within a 14-day period after its conclusion, or at any time thereafter. Placing an order online or offline will be considered as a request for the immediate provision of Our services.

Liability for Damage.

We are not liable for any damage, harm or loss arising out of any actions or omissions of a Service Provider or other third parties in connection with Your booking. Nor are We liable for any damage, harm or loss arising out of Your actions or omissions that are contrary to these Terms & Conditions.

Personal Data.

In order to submit inquiries and/or book one of the Services through Us, You may be required to provide certain personal information such as Your name and that of the other people traveling or accompanying You, address, telephone number, email address, payment method, travel preferences and date of birth, information considered necessary for processing the inquiry and/or booking. In providing Us, or the Providers, with such information, You undertake that the information is correct and accurate and that You have the authorization of the other parties involved to provide such information.
You acknowledge that the personal data provided will be treated according to our Privacy Policy whose content is available on Our Website at https://www.todoenone.com/privacy-policy.

Complaints.

All complaints must be sent by e-mail to [email protected] within 30 days from the date when the actions that led to the complaint took place. If the complaint is related to a Service performed by a Provider, We will receive such complaint in order to facilitate its resolution.

Use of the Website

Our Website was created for information purposes and the use of it is made under Your sole and exclusive responsibility, without limitation, with respect to loss of service or data. We will not be liable for any direct, indirect, special, incidental, consequential, or punitive damages or any other damages whatsoever, relating to or arising out of the use of Our Website.
Our Website is provided as is, and while We use reasonable efforts at all time to maintain an uninterrupted Website, We make no express or implied representations or warranties regarding it. We cannot guarantee continuous, error-free or secure access to the Website. You therefore exonerate Us from any liability that may arise from interruptions in the availability of the Website.
In using Our Website, You expressly undertake not to carry any action that would damage, disable, overload and/or hack the Website as well as take any other action that would prevent the normal functioning of the Website

Links.

The links provided through Our Website may lead You to third parties’ websites that are outside the scope of Our responsibility, as We do not exercise any control over them.

Property Rights.

All texts, pictures, trademarks, logos are owned or licensed by Us and are protected by intellectual and industrial property law. Reproduction (except for private use), transformation, distribution, public communications, making available to the public and any other form of exploitation of the contents and materials of the Website is prohibited.

Changes to the Terms and Conditions.

We may change these Terms and Conditions from time to time at Our sole discretion and We reserve the right to do so without Your consent. Any revised terms and conditions will be applicable at the time of posting on Our Website. Please ensure that You review these Terms and Conditions regularly as You will be deemed to have accepted the changes if You continue to Our Website after they have been posted.

Applicable law.

These Terms and Conditions are governed by Spanish Law.

Contact Us.

In case You have any doubts in relation to these Terms and Conditions please send Us an email at [email protected].

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